Policies

At Eternal Artisan Keepsakes, we take pride in offering exquisite wooden boxes and pet urns that are crafted with utmost care and attention to detail. We understand that purchasing a product online can sometimes be challenging, which is why we want to provide you with all the necessary information to make an informed decision.

30 Day Warrantee: All items are covered under a 30 Day warrantee for craftsmanship. This does not cover damage from drops, water, or any misuse not listed. Do not drop, Do not heat, Do not wash (lightly dab with damp cloth only), Do not hit the item, etc. Please contact me before send the item back.

Review Descriptions and Images: We encourage you to thoroughly review the descriptions and images of our products before making a purchase. We strive to provide accurate and detailed information about each item, including any imperfections that may be present due to the handcrafted nature of our products.

Handcrafted with Care: Our wooden boxes and pet urns are meticulously handcrafted from fine woods, showcasing their natural beauty and character. It is important to note that due to the handmade nature of our products, each item may have slight variations and imperfections. These imperfections are a testament to the craftsmanship and uniqueness of each piece.

Comprehensive Product Views: We have made every effort to provide comprehensive product views, including images from various angles, to give you a clear understanding of the craftsmanship and quality of our items. We believe that transparency is key in ensuring customer satisfaction.

Whether you are purchasing one of our wooden boxes as an engagement gift or a pet urn to honor the memory of a beloved companion, we want you to feel confident in your choice. Our products are designed to be cherished for a lifetime, and we are committed to delivering the highest quality craftsmanship.

If you have any further questions or concerns about our products, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any additional information you may need to make your purchase with confidence.